B2B SaaS for property management, with dashboards and admin
MRI Property Management B2B Platforms
Making information-heavy property-management dashboards easier to use without losing important detail.
Role
Senior UX Designer
Timeline
Aug 2019 to Feb 2021
Company
JRC Software, for MRI Australia
Tools
Figma · Miro · Jira
01 · Overview
The story in short.
Worked on B2B platforms, dashboards, and admin tools in the property management space for MRI, an Australian software company. The focus was making information-dense products easier to use without hiding the details that property professionals depend on.
Problem
Property professionals were working with information-heavy platforms full of dense screens, many fields, and a long tail of admin tasks. Important details were hard to scan, and navigating between sections felt slow.
Context
B2B platforms used daily by property and admin teams. Layouts had to support dense data without overwhelming users, and stay consistent across dashboards and admin panels.
Design challenge
Improve scanning and structure without removing detail. Keep experienced users productive while making the products easier to learn.
02 · Research
Listening before deciding.
I started by understanding both the users and the business context.
- Took part in usability testing and turned feedback into feature improvements
- Mapped layout, information hierarchy, and recurring user blockers
- Reviewed product behaviour across desktop and mobile
Key insights
Users wanted information density, but with clearer hierarchy.
Consistency across products made the whole platform feel more stable.
Reusable patterns let teams test ideas faster.
Layout audit · Property dashboards
Density
High — but uneven hierarchy hides the signal.
Consistency
Different table behaviour across modules.
Drill-down
Required multiple page transitions for routine edits.
Responsiveness
Desktop-first; mobile lagged behind.
03 · Users
Who I designed for.
Primary persona
Priya
Property administrator · 34
“I just want the right detail at the right time — not the whole spreadsheet.”
Goals
- Scan portfolio quickly
- Drill into the one property that needs me
- Update without losing context
Frustrations
- Dense screens
- Inconsistent layouts
- Slow drill-downs
User journey
Land on dashboard
What needs attention today?
Emotion
Alert
Scan portfolio
Where are the gaps?
Emotion
Focused
Open property detail
Show me the lease + tenant.
Emotion
Steady
Edit records
Without re-navigating.
Emotion
Calm
Save & sync
Same record everywhere?
Emotion
Reassured
Pain points
- Dense screens with poor visual hierarchy.
- Inconsistent layout patterns between products.
- Slow drill-downs and back-and-forth navigation.
Design goals
- Improve information hierarchy so users find what they need faster.
- Make the experience predictable across products.
- Build reusable patterns that speed up new features.
04 · Design
From idea to interface.
Ideation
Designed end-to-end flows and design systems for dashboards and admin panels using Figma. Validated through usability testing and stakeholder reviews.
Mid-fidelity wireframe
UI direction
Clear data-first hierarchy with consistent tables, forms, and detail views. Layouts that scaled from desktop to mobile.
Final UI · Property management dashboard
Occupied
94%
↑ 1.2%
Vacant
6
↓ 2
Rent due
$184k
+3%
Tickets
11
↑ 2
| Property | Tenant | Lease ends | Status |
|---|---|---|---|
| 220 Sussex Rd · 2BR | L. Brown | Mar 2027 | Active |
| 44 Cedar Ave · 1BR | — | Vacant | Listing |
| 7 Marina Ct · 3BR | K. Diaz | Aug 2026 | Renewal |
Information density
Calm
Reusable patterns
Across products
Responsive
Desktop + mobile
05 · System
Reusable, documented, shippable.
Reusable UI patterns shared across dashboards and admin panels to make the experience feel more stable and predictable.
06 · Validation
Testing what actually works.
Prototype: Interactive prototypes used in usability sessions and stakeholder reviews.
Testing: Usability testing with real users. Feedback fed directly back into desktop and mobile improvements.
07 · Impact
What changed after the redesign.
B2B dashboards and admin panels with clearer hierarchy, reusable patterns, and consistent behaviour across products.
Outcome 01
Layout and hierarchy improvements made information-heavy screens easier to scan.
Outcome 02
Reusable UI patterns sped up feature delivery.
Outcome 03
More consistent experience across the product family.
Outcome 04
Usability-tested designs that worked across desktop and mobile.
08 · Learnings
What I'd take into the next one.
On information-heavy B2B products, hierarchy beats minimalism. The job is to organise the detail, not hide it.